Head Spa Wirral

Terms & Conditions

Welcome to Head Spa Wirral

By booking a treatment with us, you agree to the following terms and conditions. Please read them carefully before making your reservation.

Booking & Payment

Payment Options

  • You can choose to pay in full at the time of booking
  • Alternatively, you can pay a 50% deposit with the remaining balance due at your appointment
  • We accept card payments online and cash payments in person
  • Gift vouchers can be applied to reduce the amount due

Booking Confirmation

Your booking is confirmed once payment (full or deposit) has been successfully processed. You will receive a confirmation email with your booking details.

Cancellation & Refund Policy

48-Hour Cancellation Policy

To receive a full refund, cancellations must be made at least 48 hours before your scheduled appointment time.

  • More than 48 hours notice: Full refund of payment or deposit
  • Less than 48 hours notice: No refund available - deposit/payment is forfeited
  • No-shows: Full payment or deposit is forfeited

How to Cancel

You can cancel your booking through your customer dashboard or by contacting us directly at 07517798502. Refunds will be processed back to your original payment method within 5-10 business days.

Rescheduling

If you need to reschedule, please do so at least 48 hours in advance. Rescheduling requests made with less than 48 hours notice may result in forfeiture of your deposit.

Appointment Guidelines

Arrival Time

Please arrive 5-10 minutes before your scheduled appointment time. Late arrivals may result in reduced treatment time to avoid delays for other clients.

Age Requirements

Some treatments have minimum age requirements. Our "Mini Heads" treatment is designed for children aged 4+. Please contact us if you have questions about age suitability.

Health & Medical Conditions

Please inform us of any medical conditions, allergies, or health concerns when booking. We reserve the right to refuse treatment if we believe it may be harmful to your health.

Gift Vouchers

  • Gift vouchers are valid for 6 months from the date of purchase
  • Vouchers are non-refundable but can be transferred to another person
  • Multiple vouchers can be used for a single booking
  • Remaining balance on partially-used vouchers will be retained for future use
  • Expired vouchers cannot be redeemed or refunded

Liability

While we take every precaution to ensure your safety and comfort, Head Spa Wirral cannot be held liable for any adverse reactions, injuries, or losses that may occur during or after your treatment. If you have concerns about any aspect of your treatment, please speak with your therapist immediately.

Changes to Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any changes.

Last updated: 7 November 2025

Questions?

If you have any questions about our terms and conditions, please don't hesitate to contact us:

Phone: 07517798502

Address: 132 Claughton Road Unit 4, Birkenhead, CH41 6EY

Instagram: @headspawirral